Queue Management System

Appointment Booking System

Increase efficiency of time management by allowing customer to book an appointment.

SMARTQUEUE^®queue management system is capable to facilitate booking of a serving session with appointment booking system. Before visiting your premises, customers may book a service based on their time availability and their preferences; they can choose and reserve the date, service, or staff, and time slot they wish to be served at or by.

On the other hand, management can improve resource management by allocating staff to serve particular customer with special needs for better customer experience.

This user-friendly appointment booking system enables you to:

Enable effective time management
Ensure efficient resource management
Improve staff allocation
Ensure high customer satisfaction

BROCHURE

SMARTQUEUE® Enterprise Customer Experience Solutions

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Business Smart Solutions (BSS) is Australia’s leading queue management system (QMS) provider. With over 15 years of experience providing queue management system for hospital, queue management system for student service (schools and universities), queue management system for public service (government agencies), and queue management system for retail, BSS has assisted organisations in managing digital customer check-in and enhancing the customer experience. BSS has over 500 successful implementations of SMARTQUEUE, a queue management solution in Australia and the Asia Pacific that has proven to elevate the queueing experience through a digital ticketing system accommodating flexibility and scalability of implementation whether it is on-premise or cloud, making it one of the best queue management solutions in the market. Customer flow from the virtual check-in and physical self-service kiosk check-in can be easily configured and managed using an intelligent queue management system. All the interactions are captured and transformed into reports with actionable data for business intelligence and informed decision-making processes. The SMARTQUEUE system is also packed with other capabilities, including appointment management, concierge check-in, and customer feedback management. SMARTQUEUE is integrateable with other technology applications. We believe customer flow in every organisation is unique. Our in-house developers and specialists are ready to help your organisation thrive with a customised customer experience. To learn more about our queue management system, SMARTQUEUE, call us at 1300 282 814 or email info@bss.com.au.