The Benefits of
Queue Management System
Benefits for Customers
SMARTQUEUE® queue management system provides multi-channels of customer greeter when customers arrive at your premise.
Customers can check into the queue by themselves using the self-service ticketing kiosk.
Customers can check into the queue by themselves using the self-service ticketing kiosk.
Efficient time management
Convenient waiting experience
Customers can check into the queue and run errands. When their turn is almost due, they will get SMS notification.
Customers can comfortably sit in the waiting room. When their turn is due, they will be called on the calling display.
Benefits for Staff
Easy queue management
SMARTQUEUE® queue management system comes with a staff-module equipped with advanced and flexible functions. It enables a more efficient customer flow management.
- Call ticket number
- Transfer ticket number
- Record transaction information
- Take over ticket number from other counter
- And many more.
Measurable staff performance
SMARTQUEUE® Through the staff-calling module, staff can select a status of work state whenever they leave their counters, allowing the system to record daily staff activity which assists with resource management.
- Break
- Lunch
- Shift set up
- Training or Meeting
- Etc.
Benefits for Management
Highly accessible monitoring
SMARTQUEUE® queue management system provides management with monitoring dashboard that display real time statistics of front-office queue situation. It helps the management to take immediate actions whenever issues happen in order to keep the business operations at its best performance.
- Back-office staff can monitor customer volume and queue status.
- Back-office staff can monitor staff activity and performance.
Moreover
SMARTQUEUE® queue management system also generates comprehensive KPI reports
- It helps in identifying any room of improvements.
- It enables a data-driven decision making, including service policy and capacity planning, targeted marketing campaign, customer service improvements, etc.
Benefits for Company
Improve cross-selling and up-selling opportunities
SMARTQUEUE® queue management system comes with multimedia LCD display to be used to display advertisements of your products so that you can share a marketing campaign to the customers while they are waiting.
- Display corporate programs in modern digital displays
- Promote your products and services effectively and efficiently to boost sales and generate more revenues
Enhance
Corporate Image
With a seamless customer journey in a convenient service environment, SMARTQUEUE® queue management system helps in improving customer satisfaction which will ultimately contributes to stronger customer loyalty and better corporate image.