Articles Archives

26 Mar

Enhancing Retail Customer Service with Queue Management

March 26, 2025
By bssadmin

Retail CS ilustration. Source: Freepik. Retailers understand that customer service directly impacts both revenue and reputation. Prov...

19 Mar

Articles, Business

The Psychology of Waiting: Tips for Keeping Customers Happy

March 19, 2025
By bssadmin

Waiting illustration. Source: Freepik. We have all experienced the frustration of wait in long queues. Whether at a bank, retail stor...

13 Mar

Articles, Business

Managing Customer Flow with a Queue Management System

March 13, 2025
By bssadmin

Inclusive Queue Illustration. Source: Freepik. Effectively managing customer flow is more complex than it appears. It involves guidin...

11 Mar

Articles, Business

A Smarter Approach to Queueing

March 11, 2025
By bssadmin

Queueing illustration. Source: Freepik. Waiting in line is rarely a pleasant experience. For customers, it represents lost time and a...

06 Mar

Articles, Business

Introduction to Queue Management Systems (QMS): What They Are and Why Businesses Need Them

March 6, 2025
By bssadmin

Abstract illustration for QMS. Source: Freepik.Queuing has been present for many years and has been constantly evolving with the times....

04 Mar

Articles, Business

Common Challenges in Managing Queues Without a QMS

March 4, 2025
By bssadmin

Organized queue management. Source: Freepik. Managing customer queues without a Queue Management System (QMS) can be a logistical nig...

03 Oct

Articles, Business

3 Reasons Mobile Concierge is Essential for Omnichannel Support

October 3, 2024
By bssadmin

Mobile Concierge at Industry Ilustration. Source: Freepik. In today’s digital age, businesses are constantly seeking ways to streamli...

20 Sep

Articles, Business

Queue Management System: A Game-Changer Solution for Restaurants

September 20, 2024
By bssadmin

People queuing in restaurant. Source: Freepik. The aroma of freshly baked bread, the sizzle of a perfectly cooked steak, the laughter...

30 Aug

Articles, Business

A Guide to Customer Experience Trends in 2024

August 30, 2024
By bssadmin

Customer experience rate illustration. Source: Freepik. Imagine a world where customers rave about your brand, eagerly recommend your...

29 Aug

Articles, Business

The Importance of Software and Hardware Upgrades for Your Business

August 29, 2024
By bssadmin

Software and Hardware in Business Industry. Source: Freepik. In today’s fast-paced digital age, businesses rely heavily on technology...

Business Smart Solutions (BSS) is Australia’s leading queue management system (QMS) provider. With over 15 years of experience providing queue management system for hospital, queue management system for student service (schools and universities), queue management system for public service (government agencies), and queue management system for retail, BSS has assisted organisations in managing digital customer check-in and enhancing the customer experience. BSS has over 500 successful implementations of SMARTQUEUE, a queue management solution in Australia and the Asia Pacific that has proven to elevate the queueing experience through a digital ticketing system accommodating flexibility and scalability of implementation whether it is on-premise or cloud, making it one of the best queue management solutions in the market. Customer flow from the virtual check-in and physical self-service kiosk check-in can be easily configured and managed using an intelligent queue management system. All the interactions are captured and transformed into reports with actionable data for business intelligence and informed decision-making processes. The SMARTQUEUE system is also packed with other capabilities, including appointment management, concierge check-in, and customer feedback management. SMARTQUEUE is integrateable with other technology applications. We believe customer flow in every organisation is unique. Our in-house developers and specialists are ready to help your organisation thrive with a customised customer experience. To learn more about our queue management system, SMARTQUEUE, call us at 1300 282 814 or email info@bss.com.au.

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