Articles Archives

04 Jun

FIFO, LIFO, and SIRO: Understanding the Pros and Cons of Each Type of Queueing System

June 4, 2024
By bssadmin

Queuing Illustration. Source: Freepik. In today’s fast-paced business environment, managing queues efficiently is crucial for providi...

23 Feb

Articles, Business

The Importance of Queue Management Systems in Public Sectors

February 26, 2024
By bssadmin

Queue Management System Illustration. Source: Freepik. A queue ...

16 Jan

Articles, Business

The Key Benefits of a Queue Management System for Educational Institutions

February 19, 2024
By bssadmin

Student queue illustration. Source: Freepik. In a world where time is of the essence, did you know that the average student spends ove...

12 Jan

Articles, Business

The Power of IT Service Continuity Management for Your Business

February 20, 2024
By bssadmin

IT Service Continuity Management illustration. Source: Freepik. At the height of technology, many businesses rely heavily on their IT ...

11 Jan

Articles, Business

4 Benefits of Streamlining Customer Journey for Government Institutions and Universities

February 20, 2024
By bssadmin

Streamline customers for gov illustration. Source: Freepik. As of late, providing an excellent customer experience has become more cru...

10 Jan

Articles, Business

4 Reasons to Utilise the Internet of Things and Business Intelligence

February 20, 2024
By bssadmin

Internet of Things (IoT) Illustration. Source: Freepik As the competition between businesses keeps rising, companies and organisations...

25 Oct

Articles, Business

3 Reasons to Implement Inclusive Queue Management Systems

February 20, 2024
By bssadmin

Inclusive queue management system illustration. Source: Freepik.

18 Oct

Articles, Business

The Key to Unlocking a Positive Patient Experience

February 20, 2024
By bssadmin

The Key to Unlocking a Positive Patient Experience

11 Oct

Articles, Business

The Power of Queue Analytics for Government Institutions

November 21, 2023
By bssadmin

(Image from Canva) These days, analytics have become an integra...

16 May

Articles, Business

Unlocking Staff Potential: The Power of Customer Feedback for Business Growth

February 20, 2024
By bssadmin

(image from CANVA) Staff performance is vital for businesses to remain competitive and thrive in their industry. When staff perform at ...

Business Smart Solutions (BSS) is Australia’s leading queue management system (QMS) provider. With over 15 years of experience providing queue management system for hospital, queue management system for student service (schools and universities), queue management system for public service (government agencies), and queue management system for retail, BSS has assisted organisations in managing digital customer check-in and enhancing the customer experience. BSS has over 500 successful implementations of SMARTQUEUE, a queue management solution in Australia and the Asia Pacific that has proven to elevate the queueing experience through a digital ticketing system accommodating flexibility and scalability of implementation whether it is on-premise or cloud, making it one of the best queue management solutions in the market. Customer flow from the virtual check-in and physical self-service kiosk check-in can be easily configured and managed using an intelligent queue management system. All the interactions are captured and transformed into reports with actionable data for business intelligence and informed decision-making processes. The SMARTQUEUE system is also packed with other capabilities, including appointment management, concierge check-in, and customer feedback management. SMARTQUEUE is integrateable with other technology applications. We believe customer flow in every organisation is unique. Our in-house developers and specialists are ready to help your organisation thrive with a customised customer experience. To learn more about our queue management system, SMARTQUEUE, call us at 1300 282 814 or email info@bss.com.au.

Join our newsletter

Get access to exclusive content and special offers.