Business Archives

10 Jan

4 Reasons to Utilise the Internet of Things and Business Intelligence

February 20, 2024
By bssadmin

Internet of Things (IoT) Illustration. Source: Freepik As the competition between businesses keeps rising, companies and organisations...

25 Oct

Articles, Business

3 Reasons to Implement Inclusive Queue Management Systems

February 20, 2024
By bssadmin

Inclusive queue management system illustration. Source: Freepik.

18 Oct

Articles, Business

The Key to Unlocking a Positive Patient Experience

February 20, 2024
By bssadmin

The Key to Unlocking a Positive Patient Experience

11 Oct

Articles, Business

The Power of Queue Analytics for Government Institutions

November 21, 2023
By bssadmin

(Image from Canva) These days, analytics have become an integra...

16 May

Articles, Business

Unlocking Staff Potential: The Power of Customer Feedback for Business Growth

February 20, 2024
By bssadmin

(image from CANVA) Staff performance is vital for businesses to remain competitive and thrive in their industry. When staff perform at ...

08 May

Articles, Business

5 Benefits of Implementing a Queue Management System

February 20, 2024
By bssadmin

(Image from CANVA) Customers are the lifeblood of any business. Without them, businesses would not exist. One of the most crucial aspe...

18 Apr

Articles, Business

The Ultimate Guide to Virtual Queue

February 20, 2024
By bssadmin

(Image from CANVA) In today’s fast-paced world, customers demand more convenience and flexibility when it comes to service delivery. Wa...

18 Apr

Articles, Business

5 Reasons Businesses Must Implement Digital Signage and a Queue Management System

February 20, 2024
By bssadmin

(Image from CANVA) Customer experience is a crucial aspect of any business operation. Consequently, businesses need to focus on providi...

18 Apr

Articles, Business

The Power of Business Intelligence for Customer Experience

February 20, 2024
By bssadmin

(Image from CANVA) In today’s competitive business landscape, customer experience has become a crucial factor in determining the succe...

17 Apr

Articles, Business

4 Tips to Boost Customer Experience

February 20, 2024
By bssadmin

(Image from CANVA) In today’s competitive business landscape, providing a great customer experience is no longer a luxury, but a necess...

Business Smart Solutions (BSS) is Australia’s leading queue management system (QMS) provider. With over 15 years of experience providing queue management system for hospital, queue management system for student service (schools and universities), queue management system for public service (government agencies), and queue management system for retail, BSS has assisted organisations in managing digital customer check-in and enhancing the customer experience. BSS has over 500 successful implementations of SMARTQUEUE, a queue management solution in Australia and the Asia Pacific that has proven to elevate the queueing experience through a digital ticketing system accommodating flexibility and scalability of implementation whether it is on-premise or cloud, making it one of the best queue management solutions in the market. Customer flow from the virtual check-in and physical self-service kiosk check-in can be easily configured and managed using an intelligent queue management system. All the interactions are captured and transformed into reports with actionable data for business intelligence and informed decision-making processes. The SMARTQUEUE system is also packed with other capabilities, including appointment management, concierge check-in, and customer feedback management. SMARTQUEUE is integrateable with other technology applications. We believe customer flow in every organisation is unique. Our in-house developers and specialists are ready to help your organisation thrive with a customised customer experience. To learn more about our queue management system, SMARTQUEUE, call us at 1300 282 814 or email info@bss.com.au.

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