SMARTQUEUE® for Government Service Centres
A Queue Management System for a Better Customer Service.
Specially Tailored, Delivering More Benefits
SMARTQUEUE® queue management system supports the queue management and visitor journey improvements in government service centres. This queuing solution has been successfully implemented in various government service centres to facilitate the most simple to the most complex visitor flows.
Visitor Journey Map
SMARTQUEUE® queue management system improves the visit experience for your visitors at every touch point.
One Queue Management System
for All Departments
SMARTQUEUE® queue management system is the first choice solution for managing queue in government service centres and associated departments, including:
Enhance Waiting Experience
with Multimedia Display
SMARTQUEUE® queue management system for Government Service Centres comes with multimedia display, which can be used for displaying not only queue information, but also entertaining multimedia contents to keep the visitors occupied during the waiting time. It helps in reducing their perceived waiting times which lead to higher visitor satisfaction.
Improve Time Management
With Appointment Booking
SMARTQUEUE® queue management system is most suitable for government service centres frequently handling visitors with very tight-schedule. When this queuing system is integrated with appointment booking system, visitors may book services in advance through the official site and the system can be set to send notification and case records of visitors to the assigned staffs so that they can make preparation prior to serving the visitors.
Streamline Customer Flow
on Every Touch Point
SMARTQUEUE® queue management system ensures every visitor journey at the government service centre is seamless and convenient. This queuing solution enables the management to intervene in the situation at the front office whenever service SLA is exceeded to make sure no visitor experience is compromised.