Enterprise Customer Experience Solution
Key Differentiator
SMARTQUEUE® queue management system, unlike any other queuing system, is capable of adapting to any business environment and dynamically enhancing end-to-end customer journey for higher customer experience.
Why SMARTQUEUE® is Different?
The main features of SMARTQUEUE® queue management system is not only designed to manage queue more effectively, but also leverage the customer experience for both customers and your staff.
Multi-channel Customer Experience
Hardware & Operation System Independent
SMARTQUEUE® queue management system is a software-based solution, thus no additional hardware (keypad) required as it generally works in any Standard Operating Environment (SOE), such as desktop and web, without any issue.
Moreover, all components of SMARTQUEUE® queue management system can be installed in any hardware regardless of its brand, model, or size. You may use any existing hardware or those available in the market, as long as they match the recommended specifications.
Flexible licensing structure
Easily Configurable
Non-proprietary Consumables
Standalone or Enterprise Solution
SMARTQUEUE® queue management system is proven for standalone and/ or enterprise solution. As for standalone, this queuing system is available in software-only version, which only includes a staff module and back-office administration along with monitoring and reporting tools as an alternative.
Meanwhile for enterprise, this queue management solution enables centralised configuration to generate reports from each branch and analyse overall corporate performance, comparing branch-to-branch performance, as well as evaluating standard service policy.
Meanwhile for enterprise, a centralised solution has been setup to generate report from each branch and anlyse overall corporate performance, comparing branch-to-branch performance, as well as evaluating standard service policy.
In-House Development
SMARTQUEUE® queue management system is developed by our in-house development team through continuous feasibility study, system analysis, system design, development, and testing to provide a queue system that is not only able to adapt to any business and technical requirements but also integrate to any existing or future application.
Flexible System Integration
Our team of software engineers has managed to integrate SMARTQUEUE® queue management system with different corporate internal systems. Among such systems are for healthcare institutions, Customer Relationship Management (CRM), Electronic Workforce Management System (e-WFMS), Balance Scorecard and Data Warehousing.