Queue Management System

Mobile Concierge Solution

A touch of personalised approach to greet customers, providing personal assistance and direct service whenever necessary

SMARTQUEUE^®queue management system provides concierge solution as a complimentary to the ticketing kiosk; providing additional mobile staff with the capability to check-in customer, capture service type, transaction timestamp and print ticket.

With more flexible capabilities, mobile concierge solution from our queuing system allows you to:

Prioritise customers with special needs and provide them with on-the-spot service
Assign customers to the appropriate service queue
Maintain personal touch with your customers
Understand what your customers need
Monitor and measure your service performance resulting in an improved customer experience

BROCHURE

SMARTQUEUE® Enterprise Customer Experience Solutions

Experience Our Solution

Schedule a live product demo

Business Smart Solutions (BSS) is Australia’s leading queue management system (QMS) provider. With over 15 years of experience providing queue management system for hospital, queue management system for student service (schools and universities), queue management system for public service (government agencies), and queue management system for retail, BSS has assisted organisations in managing digital customer check-in and enhancing the customer experience. BSS has over 500 successful implementations of SMARTQUEUE, a queue management solution in Australia and the Asia Pacific that has proven to elevate the queueing experience through a digital ticketing system accommodating flexibility and scalability of implementation whether it is on-premise or cloud, making it one of the best queue management solutions in the market. Customer flow from the virtual check-in and physical self-service kiosk check-in can be easily configured and managed using an intelligent queue management system. All the interactions are captured and transformed into reports with actionable data for business intelligence and informed decision-making processes. The SMARTQUEUE system is also packed with other capabilities, including appointment management, concierge check-in, and customer feedback management. SMARTQUEUE is integrateable with other technology applications. We believe customer flow in every organisation is unique. Our in-house developers and specialists are ready to help your organisation thrive with a customised customer experience. To learn more about our queue management system, SMARTQUEUE, call us at 1300 282 814 or email info@bss.com.au.